Wednesday, November 18, 2015

A631.5.4.RB - Leading System Wide Change

In your reflection blog, consider how difficult it must be for a leader to grow into a person who can lead a system-wide change effectively. Perhaps you remember leaders who attempted system wide interventions but failed because they were not capable of pulling it all together. On the other hand, you may know leaders who were able to do what you thought would be impossible. From your point of view now, what is required for a leader to be successful?


I am someone who is moved easily by examples of advertisement like the Apple commercial for their campaign “Think Different”.  This commercial displayed images of some of the most important leaders and change makers in the 20th century.  It is so easy to get stuck in a rut of constantly feeling like you could be doing more, but decide to stay put with where you are because reaching those goals might feel totally unachievable.  I feel like this is a subject that occupies my mind quite often.  This Leadership program has really helped me understand that goals do not have to be impossible if you set your mind to something and understand how to implement successful strategies, both in my personal life and professional life.  So the question becomes not asking yourself if it “is even possible to reach these goals”, but instead “what can I do to make it happen?” 
            I came across a quote from Claudio Fernandez-Araoz, an Argentinian author, speaker, and global expert on talent and leadership.  According to BusinessWeek, he is one of the most influential executive search consultants in the world. According to Fernandez-Araoz, “the world would be a better place if the right people were at the top, and if we could become better at identifying our high potentials, and if we could become much better at motivating and developing them.”  (Fernandez-Araoz, 2014). What stands out to me most is Fernandez-Araoz’s comment about potential.  I feel that now, more than ever, seeking out candidates who have potential is far more important than competency or experience.  Fernandez-Araoz pointed out that the world market is running short of critical talent for a variety of reasons, but the solution to this is not just hire someone from another company who offers experience, but to instead as a company, become better at identifying high potentials within your own organization and motivate them to achieve success (Fernandez-Araoz, 2014).  In order to retain and motivate these types of high potential employees, the culture needs to be an environment that helps these individuals thrive.  Developing a culture that encourages curiosity, insight, engagement, and determination, from what I believe, will really help encourage a system-wide change. 
            Out of all of those characteristics, I think curiosity is the most important followed by determination.  Brown noted that data surveys and feedback, mixed with a fitting intervention strategy, encourage a higher success rate for a system-wide change (Brown, 2011).  I feel that curiosity is necessary to have as a leader to even begin the first step.  Curiosity in a leader, to me, means they are constantly learning, constantly interested and asking lots of questions to always gain more insight and knowledge into their environment and the interactions that people have with one another.  Curiosity allows leaders to develop a stronger understanding for their organization, department, coworkers, competitors, and customers.  While I can’t speak for everyone, but I love asking questions and finding out more about a topic or a person.  I enjoy hearing other people’s stories, life or work related, to help me get a better understanding for who they are and what they’re all about.  It’s nearly impossible to gauge someone without asking questions about them.
            Curiosity allows leaders to gain insight and develop a plan that can encourage more engagement, determination and motivation.  Motivation is another key factor in developing a system-wide change, or even just a change in general (Brown, 2011).  As I have mentioned in previous reflection blogs, one of my professors from my undergraduate university had an incredible knack for motivating students.  With motivation, naturally comes determination because you are always wanting to better your self.  When the employees or students around you are feeling the same way, the culture and environment starts to develop into a productive and healthy competitive, but encouraging state of production.  I’ve always felt that when you are in an environment that encouraged curiosity and determination, the people around you are all working together to discover new problems and adapt new changes to be more productive.  As a leader, I feel like this is a good environment for developing a system-wide change program. 
            Leaders need to lead by example through their own enthusiasm and determination to achieve their goals, as well as lead through motivation and encourage healthy curiosity.  These traits can be implemented in a lot of different organization, as it develops a healthy foundation for change.  Once this type of culture has been injected into the current environment, I feel like developing a change plan will be easier.  The employees will be motivated and encouraged by the idea of change because they are curious and want to be better.  This will also help to set up goals and encourage productivity, giving everyone something to work toward.
            While it seems easy to implement this philosophy into your personality, I can see where it could be very difficult as well.  I can only speak for myself, but in some areas, I do think I would struggle implementing such a change.  In one way, I am highly determined, engaged, and curious; however, I lack the toughness to encourage that in others.  I try to lead by example, but if someone doesn’t like my leadership style or my enthusiasm, I wouldn’t be comfortable forcing it on them.  I came across another quote from Warren Buffett stating that “the difference between successful people and very successful people is that very successful people say “no” to almost everything.”  (Warren Buffett, New York Times, 2014) Buffett goes on to conclude that by saying no, you are giving yourself more time to accomplish so much.  This is definitely another area where I struggle with, is saying no.  I am willing to take on way more than I can handle, and as a leader, it’s more important to have the insight and understanding of the situation and what is needed and what is not.  I recognize these traits as my weaknesses, but I also know that they have their benefits too.  With that said, there is a lot to be learned from weaknesses and failure, so a leader who is successful in implementing a system-wide change needs to recognize that failure will happen, but we can all learn from these setbacks and grow from them.  I remember my professor would talk about the various jobs and life experiences she had and how those experiences gave her valuable insight and opened her eyes to a new set of ideas and dreams to achieve.  Just because something feels difficult or off track, doesn’t mean that there isn’t opportunity to grow and develop new insight from it. A leader, especially one trying to implement a system-wide change or encourage motivation in employees, should have the understanding and curiosity to recognize that these experiences offer new opportunities that should be explored.  As cliché as it sounds, it’s a lot like the little girl at the end of the Apple commercial opening her eyes to the possibilities and opportunities.  All of the leaders depicted in the commercial, in one way or another, represent these valuable characteristics a leader must have.  I also think the methods they chose to inspire the people around them represent the type of motivation and determination that they encourage in their environment.


References


Brown, D. (2011). An experiential approach to organization development (8th ed.). Upper Saddle River, N.J.: Prentice-Hall.

Eight Things The World's Most Successful People All Have in Common. (2014). Retrieved November 18, 2015, from http://time.com/12670/8-things-the-worlds-most-successful-people-all-have-in-common/

Fernandez-Araoz, C., & Bernstein, A. (2014, October 7). The Future of Talent Is Potential. Retrieved November 18, 2015, from https://hbr.org/2014/07/the-future-of-talent-is-potential/


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